Navigating healthcare is hard. We're here to help.
A healthcare advocate plays a crucial role in helping patients navigate the complex healthcare system. They provide support by ensuring patients understand their rights, assisting with medical decision-making, and communicating with healthcare providers on behalf of the patient. Advocates may also help coordinate care, help with insurance and billing disputes, manage appointments, and access necessary resources to improve the patient's overall health experience. Their goal is to empower patients and ensure they receive the best possible care.
OUR SERVICES
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Medical Interpretation
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Provider communication liaison
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Coordination of care
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Facilitation of 2nd opinions
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Research of treatment options
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Medication review and management
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Medical billing disputes
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Health insurance denials/appeals assistance
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Long-term care, assistance in facility selection
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Family mediation services
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Medical legal document assistance
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And much more!
OUR TEAM
Dr. Sarah O. Martinez is a Board-Certified, residency-trained Emergency Medicine physician with over 15 years of direct patient care experience. She is a fellow of the American College of Emergency Physicians and served as Director of Emergency and Trauma Services for 6 years. Most recently she has worked in the Medicare space performing utilization review work, and therefore has detailed knowledge of health insurance processes.
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Her extensive experience caring for patients in the acute care setting and her broad knowledge of the healthcare system as a whole makes her the ideal professional healthcare advocate. She has a passion for helping people and for ensuring appropriate care is being delivered.
"Let me be like a medically-knowledgeable friend, by your side, guiding you or your loved one as you navigate the challenges and complexities of healthcare."
~Dr. Sarah Martinez
GET STARTED
Are you ready to get started with NaviDoc?
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Book your free 15 minute discovery consultation call with Dr. Martinez by clicking the "Book consult" button below. You will be able to select a date and time that works for you.
*The purpose of this call is to determine what your needs are and how Dr. Martinez can best help. For a limited period of time we are offering this consultation at NO COST to you!
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Testimonials
Dr. Martinez was like an answered prayer. I called her from the Emergency Department when I was ill and about to be discharged. I didn't know what to do. She was able to speak to my provider and the provider agreed to do additional imaging which ultimately led to my hospitalization and cancer diagnosis. I shudder to think how long I would've gone undiagnosed if she hadn't helped me get the care that I needed.
John N. ~Macomb, MI
I had a large lump on the back of my leg that healthcare providers kept telling me was no big deal. I felt like they weren't taking my concerns seriously. Dr. Martinez was able to facilitate getting me an MRI and an appointment with an orthopedic soft-tissue specialist who ultimately biopsied and surgically removed the dangerous growth. I was so grateful for her help and guidance. She made it so easy for me.
Jennifer T. ~Austin, TX